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Policies

At Radiance by Raj, we prioritize professionalism, clear communication, and a luxurious experience. To ensure everything runs smoothly for you and our team, please review our booking and service policies below.

  • BOOKINGS/PAYMENT

    • To secure your date, we require both a signed contract and a 20% nonrefundable deposit.

    • The remaining balance is due 7 days before bridal events and 2 days before non-bridal services.

    • No services will be rendered without full payment.

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  • ​CANCELLATIONS

    • Cancellations made within 3 months of the wedding date require full payment.

    • Deposits are nonrefundable under any circumstance.

    • We appreciate early communication if plans change.

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  • TIMING & LATE FEES

    • Our schedule is carefully structured to ensure every client is ready on time.

    • If services start late and/or run over due to the client, a fee of $100 per hour per artist will apply.

    • Our team deserves to be compensated for their time and professionalism.

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  • TRIALS

    • Trials are included in bridal packages and are required.

    • Trials are scheduled after booking to ensure priority for reserved clients.

    • We use your trial to fully customize and perfect your wedding day look.

    • Trials for friends and family must be booked for the same day as the bride.

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  • TRAVEL & EARLY START TIMES

    • ravel fees are calculated based on mileage from the assigned artist’s location to your prep site.

    • Overnight accommodations may be required if your start time is before 6:00 AM and your location is over 45 minutes away.

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  • CLIENT PREP

    • All clients are expected to follow our prep instructions for skin and hair.

    • Prep guidelines will be sent in advance and must be followed to ensure the best possible results and timely services.

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  • ARTIST CONDUCT & CLIENT EXPECTATIONS

    • Please provide a clean, well-lit space with access to an outlet and a table for our setup.

    • No distractions during glam (e.g., children in the glam space, frequent phone use).

    • Rudeness or verbal abuse will result in services being terminated without a refund, per our contract.

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  • MEDIA RELEASE

    • By booking with Radiance by Raj, you agree to allow us to use photos and videos of services for promotional and educational purposes (social media, website, portfolio, etc.).

    • Media featuring your glam will always be shared with respect and professionalism.

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