Policies
At Radiance by Raj, we prioritize professionalism, clear communication, and a luxurious experience. To ensure everything runs smoothly for you and our team, please review our booking and service policies below.
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BOOKINGS/PAYMENT
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To secure your date, we require both a signed contract and a 20% nonrefundable deposit.
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The remaining balance is due 7 days before bridal events and 2 days before non-bridal services.
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No services will be rendered without full payment.
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​CANCELLATIONS
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Cancellations made within 3 months of the wedding date require full payment.
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Deposits are nonrefundable under any circumstance.
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We appreciate early communication if plans change.
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TIMING & LATE FEES
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Our schedule is carefully structured to ensure every client is ready on time.
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If services start late and/or run over due to the client, a fee of $100 per hour per artist will apply.
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Our team deserves to be compensated for their time and professionalism.
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TRIALS
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Trials are included in bridal packages and are required.
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Trials are scheduled after booking to ensure priority for reserved clients.
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We use your trial to fully customize and perfect your wedding day look.
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Trials for friends and family must be booked for the same day as the bride.
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TRAVEL & EARLY START TIMES
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ravel fees are calculated based on mileage from the assigned artist’s location to your prep site.
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Overnight accommodations may be required if your start time is before 6:00 AM and your location is over 45 minutes away.
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CLIENT PREP
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All clients are expected to follow our prep instructions for skin and hair.
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Prep guidelines will be sent in advance and must be followed to ensure the best possible results and timely services.
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ARTIST CONDUCT & CLIENT EXPECTATIONS
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Please provide a clean, well-lit space with access to an outlet and a table for our setup.
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No distractions during glam (e.g., children in the glam space, frequent phone use).
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Rudeness or verbal abuse will result in services being terminated without a refund, per our contract.
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MEDIA RELEASE
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By booking with Radiance by Raj, you agree to allow us to use photos and videos of services for promotional and educational purposes (social media, website, portfolio, etc.).
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Media featuring your glam will always be shared with respect and professionalism.
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